Support
Need a hand with YCU? Check the common questions below, or send us a message and we'll get back to you. We typically reply within 1–2 business days.
Contact us
Frequently asked questions
How do I reset my password?
On the login screen, tap Forgot password and enter your email. We'll send you a link to set a new one. You can also reset it at ycu.app/forgot-password.
How do I delete my account?
Open the app and go to Profile → Settings → Account and choose Delete account. This permanently removes your profile and personal data (we finish clearing it within 30 days). If you can't access the app, send us a message below from your account email and we'll take care of it.
How do I manage or cancel my subscription?
Subscriptions are billed through the App Store. On your iPhone, open Settings → your name → Subscriptions, select YCU, and you can change or cancel it there. Cancelling stops future charges; your access continues until the current period ends.
I paid but don't have access — how do I restore it?
Make sure you're signed in with the same account you subscribed with, then use Restore purchases on the subscription screen. If it still doesn't appear, message us below with the email on your account and we'll sort it out.
How do I report a problem or inappropriate content?
Use the form below to tell us what happened. If it's about a specific video, group, or message, include a quick description so we can find it. We review every report.